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Refund and Cancellation

Refund and Cancellation Policy for Mars India Official

*Last Updated: 5th January 2024

1. Cancellation Policy:

   - Orders can be canceled within 24 hours of purchase.
   - To cancel an order, please contact our customer service at or call +91-70110 62312 with your order number.

2. Refund Policy:

   - Refunds will be issued for canceled orders within 7 business days.
   - If you receive a defective or damaged product, please contact us within 7 days of receiving the item.
   - To be eligible for a refund, the item must be unused, in the same condition that you received it, and in the original packaging.

3. Return Process:

   - To initiate a return, please contact our customer service at marsindiaofficial23@gmail
   - Clearly state the reason for the return and provide your order number.
   - Once your return is approved, we will provide you with instructions on how to return the item.

4. Refund Method:

   - Refunds will be processed through the original payment method used during the purchase.
   - Please allow up to 7 business days for the refund to reflect in your account.

5. Non-Refundable Items:

   - Customized or personalized items are non-refundable.
   - Shipping charges are non-refundable unless the return is due to a manufacturing defect or shipping error.

6. Exchange Policy:

   - We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.

7. Contact Information:

   - For any questions or concerns regarding our refund and cancellation policy, please contact our customer service at marsindiaofficial23@gmail or call +91-70110 62312.

Mars India Official reserves the right to amend or modify this policy at any time without prior notice. Please check our website for the most up-to-date policy information.

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