Welcome to Mars Clothing Brand's Shipping Policy. We are committed to providing you with clear and transparent information about our shipping process. Please read this policy carefully to understand how we handle shipping for your orders.

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Processing Time

1.1. Orders are typically processed within [number of business days] from the date of purchase. This processing time may vary depending on product availability and order volume. You will receive an email confirmation when your order has been processed and shipped.

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Shipping Methods

2.1. We offer several shipping methods, including but not limited to:

   - Standard Shipping: Estimated delivery within 7 days.
   - Express Shipping: Estimated delivery within3 days

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2.2. The shipping method you choose during checkout will determine the estimated delivery time and cost for your order.

 

Shipping Costs

3.1. Shipping costs vary based on the shipping method selected, the destination, and the weight/size of the items in your order. You can view the shipping cost for your order during the checkout process.

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Tracking Your Order

4.1. Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the status and location of your package.

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Customs and Duties

5.1. International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the order total. Please check with your local customs office for information on applicable fees.

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Delays and Exceptions

6.1. Mars Clothing Brand is not responsible for delays caused by factors beyond our control, such as weather conditions, customs delays, or other unforeseen circumstances. We will do our best to provide timely updates and assistance in such situations.

 

Missing or Damaged Items

7.1. If your order arrives with missing items or arrives damaged, please contact our customer support team within 7 days of receiving your order. We will work to resolve the issue promptly.

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Contact Us

8.1. If you have any questions or need further assistance regarding our shipping policy or your specific order, please don't hesitate to contact our customer support team.

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Thank you for choosing Mars Clothing Brand. We aim to provide you with a seamless and enjoyable shopping experience, including a reliable and efficient shipping process for your orders.